Delivery Procedures & Tracking (Air Shipping):
1️⃣ Order Confirmation
- The delivery process starts on the first day AFTER any successful payment.
- Order confirmation message will be provided by our logistic hotline via WhatsApp/ Email.
2️⃣ Local Delivery to Logistics Centre and Quality Check
- All ordered goods shall arrive at the logistic centre and completed quality check in 2-3 days.
- The parcels are handed to the carrier (UPS/ FedEx/ DHL/ DPD) at this stage.
- Progress updates with pictures of the checked goods will be provided by our hotline.
3️⃣ Tracking Number and Delivery to the Airport
- Tracking number will be provided in 1-2 days after all goods leaving the logistic centre.
4️⃣ Parcel Scanning & Flight Arrangements:
- All parcel shall undergo a scanning process before any flight departure
- This scanning process’s lead time is subject to the airport facility’s efficiency.
- The tracking system might still show that “the parcels are not received” before such scanning, however, it is confirmed that the parcels are with the carrier by the time they leave the logistic centre.
- At this stage, a more accurate estimated arrival time may show and to be provided by our hotline.
5️⃣ Flight and Custom Process
- The logistic company shall arrange the earliest possible flight once the parcels are scanned.
- If there is any unexpected issue with flight arrangements causing delays, updates will be provided by our hotline.
- Once landed, the parcels shall proceed to the custom clearance process.
- If there is any unexpected issue with the custom clearance process causing delays, updates will be provided by our hotline.
6️⃣ Local Delivery
- It takes 1-2 days for the local delivery, from airport to your designated address.
- If weekends are involved, it may take an extra 1-2 days subject to the carrier’s capacity and efficiency.
This illustrated timeline is applicable to the deliveries to the US. For other countries or regions, please contact us for more details.
Sea Shipping’s Special Arrangement:
Please note that sea shipping operates with a very straight weekly cutoff & sailing schedule:
🇺🇸 Sea shipping schedules (USA):
- Sailing departure every Wednesday
- Deadline for goods arrival at port facility: The Saturday before departure
- Cut off for placing order: Every Thursday (so as to allow goods to depart on the next Wednesday)
For other countries or regions, please contact us for details.
To avoid any delays or misunderstanding, it is strongly recommended to consult us before placing your order as sea shipping options.
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