1 piece in a case
POP MART Twinkle Twinkle Live the Ordinary Series - Pillow
We offer additional wholesaling discounts per tier (USD/ equivalent values), and another extra discount for paying via wire transfer because the PayPal charges are waived:
Tier 1,500+
• 2% off for total purchase over $1,500 USD
• (+3% wire discount = 5% OFF)
Tier 3,000+
• 2.25% off for total purchase over $3,000 USD
• (+3% wire discount = 5.25% OFF)
Tier 5,000+
• 2.5% off for total purchase over $5,000 USD
• (+3% wire discount = 5.5% OFF)
• For any order over 10,000 USD, please contact us directly through WhatsApp: wa.me/85265746444
Notice: All sales are final. No returns, exchanges, or refunds will be accepted after payment. All goods are inspected and verified prior to dispatch to ensure quality and accuracy. By making payment, the buyer acknowledges receipt of these terms and agrees that P.O.P. Wholesale shall not be held responsible for any loss or damage arising after delivery or transfer of goods to the carrier.
Shipping Terms & Disclaimer:
We are responsible for:
- All shipping costs, custom duties, and any fee for custom clearance (if any)
- European regions, you may be required to pay additional taxes/VAT, please confirm with us before purchase
- Actively providing updates to your delivery progress
- Actively participating in custom clearance handling whenever necessary.
However, once the parcels leaves our warehouse, certain matters go beyond our control and therefore we shall hold zero liability:
- Delays due to unexpected issues from the carrier.
- Delays due to custom inspections, holds, or clearance failures.
- Seizure, return, or damage of goods caused by customs.
- Damage or loss during transit
We will always take the responsibility to assist whenever possible, but we cannot hold liability for any delivery fails due to any unexpected scenarios above.
Delivery Timelines, Shipping Methods & Policies
Shipping Methods
We offer two delivery options:
1. Standard Air Shipping
2. Sea Shipping (Departs every Wednesday)
Order Requirements & Shipping Fees
• No Minimum Order Quantity (MOQ): You can start an order with any number of items.
• Free Shipping Threshold: We offer free shipping for orders over $500 USD (or equivalent currency). Please note that this threshold applies separately to each shipping method (Air and Sea).
• Under-Threshold Surcharge: A $100 USD shipping fee will apply to any orders that do not meet the $500 USD threshold. Our e-shop system will automatically waive this fee once your cart reaches the required amount.
• Recommendation: To avoid complex handling and potential double surcharges, we highly recommend not mixing Air and Sea shipping methods within the same order.
Estimated Delivery Timelines
Delivery times and customs processing vary by destination:
• 🇺🇸 USA:
* Air Shipping: 7-10 days
* Sea Shipping: 20-30 days (West Coast) / 25-35 days (East Coast)
• 🇪🇺 EU Countries:*
* Air Shipping: 7-10 days
* Sea Shipping: Please contact us before ordering to confirm availability and timelines.
• 🇬🇧 United Kingdom:
* Air Shipping: 7-10 days
* Sea Shipping: 55-65 days
• 🇨🇦 Canada:
* Air Shipping: 7-10 days
* Sea Shipping: 35-45 days
• 🇦🇺 Australia:
* Air Shipping: 7-10 days
* Sea Shipping: Not available
🌍 For other countries or regions, please contact us before placing your order for a more accurate estimate.
(EU Countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
Customs, Duties & Declaration Policy
• Taxes & VAT: Customers in the EU, Canada, Australia, and other regions may be required to pay additional import taxes or VAT upon arrival. Please verify your local regulations with us before purchasing.
• Declared Value: Our default declared value for shipments is the official retail/wholesale price. We will contact you via WhatsApp or email the day after you place your order to confirm or adjust this value before shipping.
• Customer Responsibility: Please be aware that if you request a lower declared value, you agree to bear full responsibility for any resulting customs delays, additional taxes, penalties, or returned shipments in your destination country.
Delivery Procedures & Tracking (Air Shipping):
1️⃣ Order Confirmation
- The delivery process starts on the first day AFTER any successful payment.
- Order confirmation message will be provided by our logistic hotline via WhatsApp/ Email.
2️⃣ Local Delivery to Logistics Centre and Quality Check
- All ordered goods shall arrive at the logistic centre and completed quality check in 2-3 days.
- The parcels are handed to the carrier (UPS/ FedEx/ DHL/ DPD) at this stage.
- Progress updates with pictures of the checked goods will be provided by our hotline.
3️⃣ Tracking Number and Delivery to the Airport
- Tracking number will be provided in 1-2 days after all goods leaving the logistic centre.
4️⃣ Parcel Scanning & Flight Arrangements:
- All parcel shall undergo a scanning process before any flight departure
- This scanning process’s lead time is subject to the airport facility’s efficiency.
- The tracking system might still show that “the parcels are not received” before such scanning, however, it is confirmed that the parcels are with the carrier by the time they leave the logistic centre.
- At this stage, a more accurate estimated arrival time may show and to be provided by our hotline.
5️⃣ Flight and Custom Process
- The logistic company shall arrange the earliest possible flight once the parcels are scanned.
- If there is any unexpected issue with flight arrangements causing delays, updates will be provided by our hotline.
- Once landed, the parcels shall proceed to the custom clearance process.
- If there is any unexpected issue with the custom clearance process causing delays, updates will be provided by our hotline.
6️⃣ Local Delivery
- It takes 1-2 days for the local delivery, from airport to your designated address.
- If weekends are involved, it may take an extra 1-2 days subject to the carrier’s capacity and efficiency.
This illustrated timeline is applicable to the deliveries to the US. For other countries or regions, please contact us for more details.
Sea Shipping’s Special Arrangement:
Please note that sea shipping operates with a very straight weekly cutoff & sailing schedule:
🇺🇸 Sea shipping schedules (USA):
- Sailing departure every Wednesday
- Deadline for goods arrival at port facility: The Saturday before departure
- Cut off for placing order: Every Thursday (so as to allow goods to depart on the next Wednesday)
For other countries or regions, please contact us for details.
To avoid any delays or misunderstanding, it is strongly recommended to consult us before placing your order as sea shipping options.
